Channel News Asia:
When one of its planes was painted with a huge typo in its name, Cathay Pacific did not try to hide the mistake.
Instead, it posted photos of the gaffe on social media, showing the plane with the words “Cathay Paciic” painted in bold letters across its side.
In a lighthearted post on Facebook, the Hong Kong flag carrier wrote: “Breaking! Limited edition (Boeing) 777 makes an appearance.”
Very embarrassing for Cathay Pacific but they handled it well.
My favorite airline to fly to Asia on. They treat you very well, lots of legroom, and great food. They didn’t hire supermodels like the defunct Kingfisher airline in India, but that’s not important anyway. Seems actual service pays off, cheesecake is not enough to make passengers happy, apparently. Unfortunately, not the cheapest airline, but they do have good sales, and lots of flights out of LAX.
Same here. I’ve only flown them twice, 15 years apart, and the service was excellent both times.
It could have been very embarrassing, but I feel like it was handled so well it shouldn’t be. Mistakes happen all the time.
Exactly. This is how you handle honest mistakes. You own it, apologize for it, move on.
And if it’s a harmless mistake, feel free to play it up for humour as they’ve done here. 🙂
Cathay Paciic – because we give an “F”