Twitter’s new approach to handling trolls

Today, we use policies, human review processes, and machine learning to help us determine how Tweets are organized and presented in communal places like conversations and search. Now, we’re tackling issues of behaviors that distort and detract from the public conversation in those areas by integrating new behavioral signals into how Tweets are presented. By using new tools to address this conduct from a behavioral perspective, we’re able to improve the health of the conversation, and everyone’s experience on Twitter, without waiting for people who use Twitter to report potential issues to us.

I’m glad to see Twitter taking some action on this issue—we’ll have to wait to see how it works out. It’s a shame that a small number of people can have such a huge affect on their experience on the platform.



4 thoughts on “Twitter’s new approach to handling trolls”

  1. Twitter is a bullshit machine. Trump should be banned.twitter should be disbanded.

  2. In addition to what others have said, note this is actually very tiny incremental. They’re just hiding more replies under the “Show more replies” banner on the Twitter product based on a few more criteria.

    Also, note that third-party clients don’t have the “Show more replies” so nearly anyone here won’t notice a single change.

  3. They’re full of shit. The new policy is what saw me banned for responding to being mobbed by assholes. The first step of being unbanned? Deleting the message, so I could no longer prove what had happened.

    They’re total assholes.

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