Apple’s official support Twitter account, @AppleSupport, is definitely worth following, a terrific way to get help with a nagging problem on one of your devices.
Besides direct support, the account also tweets out tips and the occasional useful link. Here are a few examples:
– Want to sign up for the iOS 10 or macOS Sierra beta program? Go here.
– Encounter a problem with Apple Maps? A faulty address? A change that Apple Maps has yet to pick up? Report the problem with Maps for Mac here, or Maps for iOS here.
– Need a phone number to contact Apple for support or service? Tap or click here.
– Need support for your Apple ID? Click here for general support or here if your Apple ID is locked.
– Have feedback on any Apple product. Go here.
Please tuck this away and pass it along.
Their tech support was an awesome experience. I had an issue with my Macbook Air not recognizing USB devices unless I replugged them. Basically, every time I wanted to plug in something, I had to plug it in, remove it, and then replug. Then it would show up. I reported it via tweet, and within the hour I was talking with a specialist who walked me through some very detailed things that could never have been written from a prompt. He quickly narrowed it down to my VMware Fusion instance running, and we even had a good chat about virtual machines. And they didn’t even ask if I had Apple Care (I don’t).