Google’s parent company is deliberately disabling some of its customers’ old smart-home devices

Businessinsider:

Nest, a smart-home company owned by Google’s holding company Alphabet, is dropping support for a line of products — and will make customers’ existing devices completely useless.

It’s a move that has infuriated some customers, and raises worrying questions about the rights of consumers in the ever-more connected future.

This is going to be a continuing problem with the Internet of Things and why I don’t trust or want to use most of them. Many IoT devices simply won’t work without an internet connection. And some, like this product, can be obsoleted on a whim by the manufacturer.



15 thoughts on “Google’s parent company is deliberately disabling some of its customers’ old smart-home devices”

  1. I wonder if Shawn bothered to read the article, because if he had, he’d know he posted a story with a misleading title. Nest disabled the devices, not Google’s parent company Alphabet.

  2. Since Nest bought Revolv after they already were part of Google / Alphabet, this distinction is entirely useless (Alphabet was in charge of the acquisition and any decisions made).

  3. As bad as this is, these are pretty much the usual teething problems during the gold rush phase of new product categories. Proprietary stuff lacking any standards and no consumer protection as any regulations necessary are a decade away. Revolv is the Betamax of IoT, and it will happen to others. And with Nest going all Angry Birds, I have some idea who’s next.

  4. Nest operated separately before and after Alphabet. This decision was not made by Alphabet, it was made by Tony Fadell.

  5. Was Fadell flailing around like he’s apparently doing now before Nest was acquired?

  6. Tony answers to Google/Alphabet … maybe Google should not trust his “leadership”? Maybe Google/Alphabet is clueless – as usual.

  7. sure, but how “proprietary” is Revolv? Why would any company intentionally brick their devices? It sounds like Nest is retarded about everything
    … it was all down hill since Google/Alphabet bought Nest. Maybe Fadel was only good at Apple, though Nest did show some promise.

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