When The Loop Magazine shipped last week, I had high hopes for delivering readers the best content available on Apple’s Newsstand. Unfortunately, the app shipped with a subscription bug that caused errors when trying to read the magazine on multiple devices.
In our efforts to fix the bug, we released an update over the weekend that actually made the situation worse.
Tonight, we released The Loop Magazine 1.0.2, which does fix the subscription bug once and for all. If you download the magazine on a second device, you just tap the “Restore” button and it will recognize your subscription and activate the magazine for that device.
In addition to the subscription bug, we also fixed App.net sharing, added the ability to share selected text and fixed a crash on launch bug.
You deserved a better experience than what we delivered, and we expected more from ourselves. Please accept my apology and know that we are working hard to deliver a great app for you.
Problems always happen. What matters is how you fix it.
shit happens, Jim. It’s cool. Thanks for keeping us in the loop (no pun intended).. and confirmed: It works now.
No worries, Jim! Glad it’s working now!
Apology accepted and re-subcribed.
Apology accepted; we all knew you’d chase the bug down. Now turn your focus back to providing the great content we’ve always looked forward to, for a couple of decades now.
Don’t sweat it. I’m glad it finally started working on my iPad–the content is terrific.
Shit happens. You fixed it and that’s great. But maybe this moment may give you pause in the future before dumping over someone else where they screw up.
I haven’t observed Jim or Peter dumping on anyone for a single mistake. For perpetual fuckups? Yes, certainly.
Good response. As others are saying, it is how you deal with a mess-up that counts. Keep up the good work.