Apple’s new subscription service is already putting it at odds with content providers that up to now have had unfettered access to subscribers using free apps available for download through the App Store. Chances are it’s going to be a while before the dust settles, and I wouldn’t be surprised to see a lawsuit or two pop up, either.
[ad#Google Adsense 300×250 in story]Apple on Tuesday unveiled its new App Store subscription service – first introduced with the launch of News Corp’s “The Daily” iPad application earlier this month. In a nutshell, Apple wants a piece of subscriptions for content accessed using App Store apps, and it’s making it harder for content providers to do an end run around the App Store in the process.
Closing loopholes
Apple says that apps which link to outside, subscription based content – movies, music, newspapers, magazines, comic book apps, and so on – are now required to offer subscriptions inside the app. Those subscriptions need to be “the same (or better)” (in Steve Jobs’ own words) than the deals you can get on the content provider’s Web site.
In return, Apple takes a 30 percent cut of that revenue. That’s the same chunk it takes out of app sales and everything else sold through the App Store. This brings those apps more in line with games and other apps already in the App Store, which augment existing content with in-app purchases that provide new levels or unlock new capabilities.
The new deal closes a huge loophole that’s existed ever since the first magazine and newspaper apps debuted on the App Store. Most of them cost nothing for the user to download, and therefore Apple makes nothing off them – after all, 30 percent of nothing is still nothing. And content providers have been happy to take subscription money from those customers without paying Apple a dime.
Apple’s not asking for any cut of the revenue content providers get from selling subscriptions to that content on their Web sites, but Apple’s making it harder for them to sell that content: apps can no longer link to external Web sites to sell content. And it’s not just subscription-based content, either – Apple’s making it harder for companies to do one-shot sales through their apps, too.
This is going to especially going to hurt companies like Amazon.com and Barnes and Noble, both of which offer e-reader software to enable users to look at Kindle and Nook content on their respective apps. It also probably explains why Sony’s e-reader software was recently rejected from approval from the App Store.
But it affects more than just those companies. Zinio has an iOS app – it makes electronic versions of many mainstream magazines available to iPad users. Marvel Comics has an app. Netflix. Hulu. And others.
More than the market can bear
Thirty percent is asking quite a lot of content providers, especially magazine and newspaper publishers that are already running on pretty lean margins, thanks to ever-dwindling advertising revenue. Apple’s not offering any option, except for the content provider to give their product away for free – or to charge a one-time premium for the app, which customers are wholly unlikely to pay, since they’re already accustomed to so much low-priced or free apps on the App Store.
I polled a number of content providers with horses in this race. None of them would talk on the record. Most of them didn’t return my calls. The absence of any communication whatsoever is telling – the radio silence is enough to infer that content providers with App Store apps are trying very hard to figure out what their next step is.
In fact, a report at PaidContent.org says that on balance, many publishers are relieved – they were bracing for the possibility that Apple was going to disallow any subscriptions outside the App Store at all.
But one business that’s speaking out very strongly against this is Rhapsody, the subscription-based streaming music service. They’ve thrown the gauntlet and said in no uncertain terms that Apple’s new subscription terms are unacceptable. In a strongly worded statement they call Apple’s new terms “economically untenable” and suggest that they may look for a court remedy.
I’m certain they’re not the last company that’s going to threaten to pick up and leave, or sue to get its way. Obviously, Apple has a crack team of attorneys itself – it’s impossible to consider that the company hasn’t already had antitrust experts look over the terms of the new subscription service.
Protecting customer privacy – and gatekeeping
What’s more, Apple is now inserting itself between the customer and the content provider. Customers will now have the option of sharing name, e-mail address and zip code with the content provider, but they won’t have to as a requirement of having a subscription.
Apple noted that it’s about protecting customer privacy. But as a side benefit for Apple, they also become the gatekeeper between the content provider and the customer.
This has already been raised as a big problem for some Mac app developers, who depend on direct communication with the customer for feedback on product quality and to drive new features. This sort of direct relationship with the customer is also the stock and trade of content providers – letters to the editor have been a customary part of newspapers and magazines almost since their inception.
Make no mistake – this is very, very bitter medicine for many content providers to swallow. The App Store is a huge wealth of demographic data for Apple; the company knows what you spend money on, what you like, what your neighbors like; when you buy things; what devices you buy them for.
Protecting customer privacy is Apple’s public mantra, but it has its own motivations for wanting to keep customer data itself too.
But make no mistake, the customer benefits from Apple’s new plan, too. App Store users will now have access to a subscription page where they can more easily track what they’re spending money on. That’ll come in really handy for a lot of people that maintain subscriptions to a variety of publications or services, and it’s functionality that will help to distinguish the App Store in the long run.
While the content providers have a lot to complain about with Apple’s new service, the company comes out squarely on the side of the angels when it comes to the customers – and that might be its ace in the hole.
Some converts emerge
Obviously, none of these issues were enough to get in the way of Rupert Murdoch’s News Corp. launching its $30 million experiment, “The Daily,” on the iPad, and the case can be made that if a media giant like News Corp. can take the plunge than others should too.
In fact, others are already stepping up to the plate to give the new subscription service a go. Popular Science has emerged as one of the first monthlies to embrace the new service, for example. Nylon and Elle, two popular fashion and lifestyle magazines, are also taking a chance. Future’s T3 technology magazine will make the switch, too.
My alma mater, Macworld magazine, has taken a different approach. Their iPad app, the Macworld Daily Reader, is free to download and use. It links back to content on the Web site, driving readers (and thus increasing page impressions) back to Macworld.com, and has an advertising sponsor as well.
There still ways for content providers to make money on the App Store. That 30 percent cut is more than some of them will be willing to bear, and as in the case of Rhapsody, they may very well look at their bottom line and ultimately decide that the App Store isn’t the right environment for them. If iOS app users end up losing access to content they want, then it’s a net loss for the customer. Hopefully it won’t come to that. I expect that it’ll take a while for this to shake out.
Google’s alternative
Apple’s subscription service news has been anticipated by the industry for several months, so it’s no surprise and absolutely no coincidence that Google has unveiled its own alternative, called Google One Pass. Google One Pass is being offered as a one-stop subscription service for publishers of content on Google devices and Google-enabled Web sites – you enter your credentials and you’re able to read the content you’ve subscribed to on your Google Android-equipped smartphone or tablet. All the transactions are handled by Google Checkout.
Seemingly in answer to the early criticisms some content providers have lobbed at Apple, Google noted that One Pass lets publishers “maintain direct relationships with their customers.” Google’s setting out from the start to differentiate itself from Apple by taking itself out of that equation. What’s more, Google’s only taking 10 percent of the revenue. That’s still an enormous amount compared to the service fees publishers pay to credit card companies to process their transactions, but it’s still much better terms than Apple offers.
Google says One Pass was developed for publishers of magazine and newspaper content, but doesn’t discount that it could be used for other purposes. I doubt we’ll see companies like Amazon.com and Barnes and Noble flocking to support it, since Google’s in direct competition for them for e-book users, but it’s entirely conceivable we’ll see some of the other multimedia delivery services currently on the App Store begin to experiment with Google One Pass as well.
Will it be enough to swing the pendulum in Google’s favor? The company’s starting out of the gate with a pretty modest list of partners, but then again, so is Apple (and there’s at least some overlap, in the case of Popular Science).
Ultimately, time will tell – and Apple is giving App Store developers until the end of June to get their ducks in a row. Between now and then, we wait and see who’s on board, and who just can’t or won’t make it work.
The Marvel Comics app already uses in-app purchase
Thanks Peter. Now I understand as a consumer how paying 30% more for content from Zinio or Amazon or not being able to get it at all on my iPad is good for me. Brilliant analysis
Actually it’s good for content providers.
Just really bad for you if you are the middleman, like Amazon.
“One Pass lets publishers ‘maintain direct relationships with their customers.'”
Translation: “One Pass lets publishers sell customer information to whomever they please.” I’ll pass. (See what I did there?)
Let’s not sugar coat it: this is is a money grab. Apple’s well within their rights to do it: it will either work or it won’t, the courts will either decide it’s OK or they won’t. I’m not commenting on the “ethics” of the move.
But the question is: is it the time for money grabs yet? The smartphone industry still represents a very small percentage of the global cell phone market (feature phones still make up…what at least 2/3 of the phones out there). So, there’s still huge room for growth for all these companies (Apple, Google, RIM…yes, even Nokia/Microsoft).
I’d argue, therefore, that it’s too soon for this kind of arrogance with developers. Personally, I’d wait until the market shakes itself out. One thing people keep overlooking is that the feature phone industry was always cutthroat: people would change phone companies as often as they changed underwear. But smartphones are closer to computers on the scale of “ease of platform change”, because people buy lots of apps, and once they’ve sunk an investment in, they are more likely to stick with the new version of the phone they have when they upgrade.
All of that means that the market share staked out now will be VERY important in determining who wins and loses this race.
At this point, with the smartphone wave still building and yet to crest, if I were running things at one of these companies, every move I make now would be aimed at staking out a market share claim. All of which means, I’d have the subscription model be very open and easy now, and then once the market settles, start increasing rates to just under the point where all the developers blow a gasket and quit the platform.
Apple’s going to have a huge piece of this market no matter what they do…but the difference between…say…20% market share and 30% market share (or 30 and 40) of some resulting market would be huge. Seems to me now is not the time to alienate developers of any kind, including subscription model devs/publishers.
I’m not trying to be snide here.
I still can’t understand how a company like Rhapsody is complaining about Apple’s terms. If 30% is too much for them to bear, and they decide it’s not for them — then what is? Building their own platform and hoping people buy a RhapPad or RhapPhone just so they can keep their 100%?
Rhapsody et. al. have access to all these interminably hungry Apple customers willing to pay for Rhapsody’s content. I can understand that Rhapsody might be upset of they invested in creating an iOS app with the prediction that they would have access to all the App Store customers for free and then Apple changes the rules on them.
But that’s not what happened here. Apple is clarifying it’s terms and conditions and enforcing them. If Apple decided the App Store wasn’t working out and shut it down, where would Rhapsody be? Exactly: on your PC.
I would guess that it’s about money. Apple doesn’t provide anything at all after that initial download of the App: the entire burden of service, hosting, etc., is on Rhapsody’s shoulders (i.e., all of the costs). I imagine that is what Rhapsody charges subscription fees for in the first place: to pay for all that and make a tidy profit.
So for them it’s probably a simple calculation of profit margin after giving 30% to Apple and another 30% to the RIAA. We don’t know how the numbers break down, of course, but taking on a zillion new customers isn’t worthwhile if it costs zillions of dollars to support it.
Ultimately it’ll just come down to how many of these services go along with Apple’s program and how many don’t. The headline here says this is good for us, the customers and bad for developers. The truth of whether it’s good for us depends on whether these changes mean that we will have fewer services to choose between on iOS or not.