Your Facebook account was hacked. Getting help may take weeks — Or $299

NPR:

Angela McNamara’s first hint that her Facebook account had been hacked was an early-morning email warning that someone was trying to log into her account.

“If this is not you, don’t worry, we’re keeping your account safe,” she recalls the email from Facebook saying. But her relief only lasted a minute, when another email arrived, saying her password had been changed. Then another, notifying her that a two-factor authentication — an extra layer of security — had been set up for her account.

The article then goes into detail on the frustration of trying to contact Facebook to get your account back:

Facebook tells users to report hacked accounts through its website. The site instructs them to upload a copy of a driver’s license or passport to prove their identities.

Nope.

Anyway, this popped up on Reddit as an alternative:

“I ultimately broke down and bought a $300 Oculus Quest 2,” he said. Oculus is a virtual reality company owned by Facebook but with its own customer support system.

Sherman contacted Oculus with his headset’s serial number and heard back right away. He plans to return the unopened device, and while he’s glad the strategy worked, he doesn’t think it’s fair.

There’s a lesson here, somewhere. Still trying to work out what it is.