Engadget:

Sonos has been under fire lately for the way it has handled a few decisions around its oldest products. Last fall, the company introduced a “trade up” program — if you owned one of Sonos’ oldest products, you could send it in to the company and get 30 percent off new gear. However, to get the discount, you had to put your old products in “recycle mode,” a setting that would permanently make them unable to connect to a network or work with other Sonos gear.

Today, the company is reversing course. A Sonos spokesperson confirmed that the Trade Up program will continue, but recycling mode is no more.

That said, it’s worth noting that Sonos hasn’t changed its plans to stop updating those legacy products come May. As a reminder, they’ll work as they do now but won’t receive new features or software updates going forward.

Another example of a PR disaster that shouldn’t have happened.