Bose:

You’ve told us that sleepbuds have allowed you to get your first good night’s rest in years, and that you can’t imagine ending the day without them.

But some of you have had a far different experience. You’ve reported issues with your sleepbuds™ not charging fully, powering down unexpectedly, or both. And we learned that while the battery we chose functions safely, it doesn’t work as consistently or predictably as it should to meet our standards.

For that reason, we’re discontinuing sleepbuds. We’re also extending an offer to all our sleepbuds™ customers: You can return your product for a full refund until December 31, 2019.

This is the way you address an issue and make things right for your customers. Thanks to George Krompacky for the link.