CBS local, Nebraska:
911 dispatchers in Nebraska say an Apple upgrade is to blame for a rise in the number of unintentional calls.
Sarpy County Communications in Papillion said it has received 7,000 abandoned calls so far this year, taking up valuable time and resources that could used for true emergencies.
As you might have guessed, these hangups are due to accidental 911 calls triggered by fall detection and Emergency SOS.
“My Apple watch, while [I was] wrestling with the grandchildren, called 911. All of the sudden my watch was talking to me and asking if everything was OK,” he said. In a panic, he hung up.
Is this a design problem? A user education problem? Both?
Officials say if you do misdial 911, please stay on the line to answer the dispatcher’s questions.
If you stay on the line, you can let the 911 operator know it was a misdial, save them trying to track you down in case the emergency was real.