Tripp Mickle, Wall Street Journal:
Of the three major new products since Mr. Cook became chief executive in 2011, both AirPods earbuds in 2016 and last year’s HomePod speaker missed Apple’s publicly projected shipping dates. The Apple Watch, promised for early 2015, arrived late that April with lengthy wait times for delivery. Apple also was delayed in supplying the Apple Pencil and Smart Keyboard, two critical accessories for its iPad Pro.
The delays have contributed to much longer waits between Apple announcing a product and shipping it: an average of 23 days for new and updated products over the past six years, compared with the 11-day average over the six years prior, according to a Wall Street Journal analysis of Apple public statements.
Apple has shown enormous, unparalleled growth during Tim Cook’s reign as CEO. The demands on the supply chain and the complexity of production have increased dramatically during that same period. And while there have been cracks in the armor, they are far less than I would have expected given the sheer scale of this growth.
Of the 70-plus new and updated products launched during Mr. Cook’s tenure, five had a delay between announcement and shipping of three months or more and nine had delays of between one and three months. Roughly the same number of products were launched during Mr. Jobs’ reign, but only one product was delayed by more than three months and seven took between one and three months to ship after the initial announcement, according to the Journal’s calculations.
I would argue that Apple during Steve and Apple during Tim are two different stories. The supply chain mechanics are vastly different. The competitive landscape is different as well, not to mention the growing complexity of Apple devices like the iPhone X and AirPods.
Apple’s large and global customer base also add to logistical and manufacturing challenges, former employees said. The company now has an estimated 1.1 billion devices in use world-wide, about triple the 400 million in early 2013, according to market-research outfit Asymco.
Former employees also cite the increasing complexity of Apple’s devices as a contributing factor in the delays. AirPods feature lasers that detect when the device is inserted into an ear, which has made manufacturing more difficult. With the facial-recognition camera on the iPhone X, Apple had production issues partly because its miniature, infrared laser was so sensitive that it could easily be knocked out of alignment, a person familiar with the production process said.
Interesting read.