Mike Campbell, AppleInsider:
In a town hall session held on Thursday, Apple informed tech staff that major changes to the AppleCare and AppleCare+ service programs will be enacted starting this fall, with a broadening of current policies likely to cut costs and make the service more attractive to consumers.
The bit about how they’ll be handling iOS device repairs worries me. As it stands now, if your iPhone or iPad doesn’t work right, they’ll swap it for a new or refurbished unit on the spot, but this suggests they’ll repair it instead. I’m not sure many customers will be happy waiting to get their iPhone fixed instead of just swapped out, especially if it introduces a wait of several days, as having your Mac fixed customarily does.