Marco Arment:

It’s easy for most of us around these parts to forget how badly technology still works for so many people. This is supposed to be the best we have today: an iPad, a routine OS update, an Apple Store, an automatic backup feature. But even the iPad, while easy to use for routine tasks, still shows its computer heritage in clunky, ugly, techie ways like software updates and restores. And while Apple Stores have a reputation for great service, there are enough counterexamples happening every day that I’m not sure how much longer that reputation will last.

Arment recounts some recent tribulations his elderly grandparents have suffered with a data migration facilitated with an Apple Genius at their local store. The story doesn’t knock Apple Stores or Geniuses, but it does highlight some of the issues that unsophisticated Apple product users (or as I like to think of them, muggles) still face with Apple technology.