Those customer that have had problems with AT&T over the years may take some pleasure in Consumer Reports latest survey of wireless carriers. To say that AT&T didn’t do well would be a huge understatement. In fact, AT&T scored at the very bottom of the charts for every category but one, where it scored the second worse.
[ad#Google Adsense 300×250 in story]In response to the Consumer Reports survey, an AT&T spokesperson e-mailed the following statement:We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide. And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
Consumer Reports absolutely destroys AT&T [9 to 5 Mac]