J.D. Power:
Microsoft ranks highest in overall satisfaction in the J.D. Power 2017 U.S. Tablet Satisfaction Study, doing so for the first time since the study’s inception. With an overall satisfaction score among tablet owners of 855 (on a 1,000-point scale), Microsoft’s achievement is largely due to its top rankings in the features and styling & design factors.
In features, Microsoft is the highest performer in three areas: variety of pre-loaded applications; internet connectivity; and availability of manufacturer-supported accessories.
This is actually very good news. It means there’s competition in the tablet space. Competition breeds better tablets for all of us. And, make no mistake, Apple’s iPad still ranks very high in this study.