ChangeWave Research recently released a report that shows iPhone customers are the most satisfied among all smartphone makers — by quite a nice margin too. Paul Carton, Director of Research, ChangeWave said the company surveyed 1,009 people who purchased a smartphone in the last six months. Apple topped the list with 77 percent of its customers responding they were very satisfied with the iPhone.
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The ratings are higher for Apple’s higher-end iPhones with the iPhone 3GS 32GB getting an 81 percent satisfaction rating and the iPhone 3GS 16GB geting a 77 percent rating. The iPhone 3G came away with a 69 percent satisfaction rating.
As you might expect, the key likes among iPhone customers were apps, ease of use and Internet access — all areas where Apple excels.
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Topping the list of dislikes among iPhone customers was its service provider, AT&T. In fact, AT&T only garnered a 23 percent approval rating in the survey, finishing in last place among wireless carriers.
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AT&T also got the worst rating in terms of dropped calls. According to the survey, AT&T just reached its all-time high in dropped calls.